Privacy Policy

Aquila Stars USA Ops, LLC, a Wyoming limited liability company, d/b/a HIPAA HAVEN (“HIPAA HAVEN,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through hipaahaven.com, including website forms, checkout pages, scheduling pages, and marketing communications.

HIPAA HAVEN provides CRM, communication, intake, automation, and digital front-door infrastructure services for healthcare practices. When HIPAA HAVEN provides services to a client practice that may involve patient information, those services are governed by separate agreements, including a Service Agreement and, where applicable, a Business Associate Agreement.

This public website is not intended to collect patient information, medical information, or protected health information. Please do not submit patient information through this website.

1. Scope

This Privacy Policy applies only to information collected through hipaahaven.com and HIPAA HAVEN marketing communications. It does not describe how patient information is handled inside a client’s HIPAA HAVEN environment or under a Business Associate Agreement. Those activities are governed by the applicable client agreements.

2. Information We Collect

We may collect business contact information you provide directly, including name, email address, phone number, practice name, practice specialty, billing or payment details submitted through checkout, and information you choose to provide when requesting an audit, booking a call, or contacting us.

We may also collect basic website usage information automatically, including IP address, browser type, device information, pages visited, referral source, form activity, checkout activity, and scheduling activity.

We may use tools such as CRM tracking, website analytics, payment processing, scheduling tools, and marketing communication tools to operate the website and respond to inquiries.

3. How We Use Information

We use information collected through the website to respond to inquiries, schedule HIPAA HAVEN audit calls, process payments, provide information about HIPAA HAVEN services, send follow-up communications, improve our website and marketing, maintain business records, and comply with legal, billing, and operational requirements.

4. Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, and measure marketing effectiveness.

HIPAA HAVEN’s public website is not intended to collect patient information or PHI. We aim to keep our marketing tracking stack limited and disclosed.

Where available, you may control cookies through your browser settings or website cookie controls.

5. Sharing Information

We may share information with service providers that help us operate our business, including providers for website hosting, CRM and marketing automation, scheduling, payment processing, analytics, email and communication tools, legal support, accounting, and compliance support.

We do not sell personal information.

We may also disclose information if required by law, legal process, or to protect our rights, users, clients, or business operations.

6. Client Practice Data and Business Associate Agreements

HIPAA HAVEN may provide services to healthcare practices that involve CRM systems, forms, communication tools, automation, or related digital infrastructure.

When HIPAA HAVEN acts as a business associate for a client practice, the handling of protected health information is governed by the applicable Business Associate Agreement and client service documents.

This Privacy Policy does not replace or modify any Business Associate Agreement.

7. Your Choices

You may opt out of marketing emails by using the unsubscribe link included in our emails.

You may contact us to request access, correction, or deletion of information you have submitted through the website, subject to legal, billing, contractual, and operational requirements.

Contact: [email protected]

8. State Privacy Rights

Depending on where you are located, you may have additional privacy rights under applicable state privacy laws. These may include rights to access, correct, delete, or receive information about how certain personal information is used.

To make a privacy request, contact us at [email protected].

9. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business operations.

10. Security

We use reasonable administrative, technical, and operational safeguards designed to protect information submitted through our website and used in our business operations.

No website or online system can guarantee absolute security. Please do not submit patient information, medical information, or protected health information through this public website.

11. Children

This website is intended for business users and is not directed to children or individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

13. Contact

Aquila Stars USA Ops, LLC d/b/a HIPAA HAVEN

30 N Gould St Ste N

Sheridan, WY 82801

Email: [email protected]